We are delighted to offer full refunds for modification and cancellation requests made within 12 hours of the purchase.
Modification and Cancellation Refund
Return Refund
We provide refunds for items returned within 30 days from the date of receiving your order. To qualify for a refund, your item must meet the following criteria:
- Unopened and unused
- In its original packaging
- Accompanied by a receipt or proof of purchase
For further details, please refer to our return policy.
Lost Package Refund
In the unfortunate event that your package is lost in transit, we will promptly resend your item or issue a full refund.
If the package is marked as delivered but you haven't received it, we offer two potential solutions:
- Resend: Should you prefer to have the items resent, we kindly ask for your assistance in covering the resend fee.
- Partial refund: The amount of the partial refund will be determined on a case-by-case basis, taking into account the item's value and the shipping carrier's policy.
Refund for Insured Items
If your order shows successful delivery, yet you haven't received it, we are happy to assist by either resending the items or offering a refund equivalent to 70% of the total amount.
Kindly furnish evidence of your communication with the local post office to validate the status of your order in the event of loss.
Contact Us
To initiate a refund request, please contact us at: support@tartanvibesclothing.com
FAQs
Do you offer refunds for order modifications or cancellations?
Yes. We offer full refunds for modification and cancellation requests made within 12 hours of purchase.
What is your return refund window?
We provide refunds for items returned within 30 days of receiving your order, if unopened/unused, in original packaging, and with proof of purchase.
What happens if my package is lost?
If lost in transit, we will resend your item or issue a full refund. If marked delivered but not received, we can resend with a resend fee or offer a partial refund depending on item value and the carrier’s policy.
How do you handle insured items not received?
If tracking shows delivery but you have not received it, we can resend or refund 70% of the total. Please provide evidence of contacting your local post office.